This above link is meant to be a general size guide. Specific styles may run smaller or larger than normal, and this is indicated in the individual product pages under the 'Fit and Fabric' tab.
Furthermore, the measurements in our size guide are estimates and we cannot guarantee they'll fit perfect. If you want better sizing suggestions, please don't hesitate to contact us at email@example.com with your measurements and/or a picture so we can give you more accurate sizing recommendations.
Yes! We ship internationally. However, the shipping rate depends on the area, and some remote locations will require additional fees due to the distance and the lack of shipping dispatch centers. You will see a more detailed representation of the shipping costs upon checkout.
As of the moment, we also do not deliver to PO boxes. If your order is addressed to a PO Box, it will be delayed as we will have to contact you for a house address.
You should have received a confirmation e-mail instantly after placing an order. A shipping e-mail should also follow as soon as we finish processing your order. If you did not receive an email from Blackbough Swim at all within a few hours of placing your order, please check your Spam folder. It is also possible that you entered the wrong e-mail address or it was misspelled when you checked out.
If you think you gave us the wrong e-mail address, please do e-mail us at firstname.lastname@example.org to have the necessary information sent to your correct e-mail address.
Once you place an order, you will automatically receive an order confirmation e-mail. Once your order has been processed and is ready to be shipped out from our warehouse, you will receive another e-mail with shipping information.
For express international shipments, shipping status should immediately be up within 24 hours of receiving the shipping e-mail.
We know how important your order is! This is the very reason why Blackbough Swim provides complete tracking information. If the tracking information states that your items have been delivered but you have not received it, please check around your neighborhood in case another home received it by mistake. Speak with family, roommates, etc. in the event they received it on your behalf. The package may also have been left with property managers or an apartment office.
We are always willing to provide assistance when this happens. However, Blackbough Swim is not responsible for packages whose signature requirement was released. We are not responsible for lost or stolen packages if delivery has been confirmed through the order tracker.
If you are still unable to locate your package, you must contact the shipping carrier to discuss the issue and file a claim with them. Contact Deutsche Post Group DHL (www.dhl.com) You can reach them by calling 1-800-225-5345 for domestic or international assistance.
Your items are shipped directly from our warehouse in the Philippines. Because of the geographical distance, we have no choice but to offer shipping at the listed rates. Rest assured that we are continuously finding ways to reduce the costs you have to pay.
Once you have received your shipping confirmation e-mail containing the details of your package, as well as its waybill tracking number, kindly visit the tracking website here for updates. Simply enter your waybill tracking ID in the field. Please allow for 24 hours after you have received the shipping confirmation e-mail for the status to be updated.
Once the package arrives at your local shipping station, DHL will contact you via text and e-mail to inform you of your shipping schedule. In most cases, this is the next business day.
Failure to reply to DHL's numerous notifications will signal that you allow the package to be delivered at the said time and date.
In these cases, the customer accepts full responsibility for any loss or damage to these items once there is a delivery or attempted delivery. Furthermore, the customer is responsible if their package gets redirected to our warehouse and marked as unclaimed or undeliverable due to invalid/incomplete address.
Cases like these usually happen in the event of an invalid/incorrect address or when additional fees must be paid.
DHL will notify you enough times and will you ample time to respond to their messages. However, once they have declared that the package was rerouted, Blackbough is no longer responsible for the items or any fees that you may incur because of it. Kindly ensure that when you input your details, your shipping address and contact information are correct.
Blackbough does not offer free shipping back to the customer in cases where delivery was unsuccessful due to the negligence of the buyer.
Kindly contact us at email@example.com as soon as possible. We will gladly change your shipping information for as long as your item has not yet been shipped.
In case you gave overt and obvious incomplete information, Blackbough will e-mail you and hold your package until you respond. We are not responsible for any delays brought about by this scenario.
In the event that the error is not obvious and your item has already been shipped, Blackbough will be charging you the additional fees we will be incurring in order to change your shipping details. This amount varies on a case-to-case basis and we will provide you with the exact invoice we receive from DHL.
Kindly proceed with the transaction and then message us after receiving your confirmation email. We will happily make edits to the location of your order.
Note: Please ensure to message us within 24 hours and before your order is shipped out. Any changes after this time might incur additional charges. Furthermore, if the new address is substantially farther from the billing address or it is remote, we will have to charge you additional. As proof, we will forward to you the invoice sent to us.
We do not offer PayPal or credit card refunds. All returns will be refunded via store credit in the form of an e-gift card. The store credit does not expire and may be used to purchase any item from our store.
We understand that getting the right swimwear fit could be tricky, but unfortunately, due to the costs of handling and processing returns, we cannot
issue cash/credit card refunds for returns. That said, we do want you to get your order right the first time, so if you have any questions about our products or sizing, feel free to
contact us at firstname.lastname@example.org
Note: We will issue store credit only for the value of the items returned. Shipping is non-refundable.
Returns for US orders are FREE!Check the instructions below to see your return options.
For orders outside of the US, we currently charge $2 (deducted from your refund) to cover handling and processing fees.
The customer will be responsible for shipping, duties, and taxes. Given this, please declare minimum shipment value for returned parcels.
We reserve the right to refuse a return that has unpaid duties and taxes being charged to us.
If your original order was paid for using a PayPal account, they offer a service to cover and refund return shipment costs.
Please see Paypal's website to learn more.
For returns from the US, there are two ways to return your items:
* Return or exchange in person with Happy Returns: Bring the item(s) you wish to return to a Happy Returns Return Bar location near you.
No receipt, return label or shipping box necessary! Just provide your email address or order number, and your refund will be issued immediately after your return is inspected.
* Return or exchange via mail: Start by visiting our Returns Center. You can either print a shipping label and drop off your return at the carrier listed on the label,
or you can still decide to take your item(s) to a Happy Returns Return Bar to get your refund issued immediately. You will receive an email when your return is received and your refund has been
In order for us to approve your return, it must meet the following conditions:
1. Item(s) must be returned within 30 days from the date you receive your order.
2. Item(s) were not purchased with a discount of 25% or more. These sales are considered final and cannot be returned.
3. Item(s) must be unworn and undamaged. Washing or altering the item(s) in any way is considered damaging it. When fitting your suit, we'd suggest wearing it over other pieces
of clothing to avoid stains and damages.
4. Item(s) must be returned in original condition, complete with its hang tag and sanitary strip.
Note: Accessories and FINAL SALE items are not eligible for returns or exchanges.
For returns from the US, you may drop off your return at a Happy Returns Return Bar near you to get your refund issued immediately.
If you wish to return via mail, you can request a return and print a prepaid shipping label by visiting our Returns Center
All of our styles are inspected before being shipped to ensure the highest quality garments are being sent to you.
In the unlikely event that swimwear is faulty, contact us email@example.com within 1 month of receipt. Please include images showing the faulty/damaged product.
We'll make sure to sort out the problem quickly.
We are not liable for any damages caused by mishandling, and normal wear and tear.
Blackbough Swim bikinis are made with the highest quality fabric. Most, if not all, of our suits are made with 82% Nylon / 18% Spandex.
This unique mix combines the properties of both materials to create a velvety, silk-like fabric which caresses and protects your body the way it should be while you're out basking under the radiant sun. Our suits will make you feel what a cozy hug is really like. If you choose to purchase our swimsuits, expect that they will be:
Lightweight, so you can bring even more suits to the beach
Fast-drying and sweat-wicking
Abrasion and wrinkle-resistant
Easy to wash
Retains its form over time due to spandex elasticity
Don't worry! Blackbough Swim works around the clock to restock popular items when they are out of stock. You may opt to be notified via e-mail by clicking the pink 'NOTIFY ME WHEN BACK IN STOCK' button in the product description of the item. As soon as the item is restocked, we'll give you a heads up. Be fast though because other babes might put them in their carts real quick!
Tip: Act quickly when you find a style, size, or color you like! Some items are limited edition only. They may never be restocked again, and we can never guarantee an item will be restocked.
All items with the tag 'SALE' are considered a FINAL SALE and cannot be returned or refunded. Additionally, items purchases with a discount of 25% or more from their original price are also considered FINAL SALES. This applies to orders which have discount or promo codes applied to them.
We'll take your money—by offering you great suits! Kidding aside, yes, purchasing from our online store is extremely safe and secure. Our website uses Secure Socket Layering (SSL), an encryption technology that ensures safe internet transmission of your personal information. We do not store your credit card details nor do we share your personally identifiable information with any third party. Our payment options are also secured by PayPal.
The team is very quick at processing orders to make sure they get delivered to you as soon as possible. You may change your order as much as you want before you click 'Checkout'. After you checkout, there are 2 requirements for us to allow changing or cancellation of orders.
The item has not yet been shipped and you have not yet received a shipping confirmation e-mail
Contact your issuing bank as they may be blocking the transaction. Some banks prohibit cross-border transactions or your limit may be insufficient.
Kindly ensure that the shipping address is the same as the billing address. In the case that you need the shipping address to be different from the billing address, kindly contact us after confirming your order so we can manually change it.
There may be issues with the volume of transactions or your connection. Kindly try again after some time.
Blackbough Sizing and Fit Guide
This is meant as a general sizing guide. Specific styles may run smaller or larger than normal, and this is indicated in the individual product descriptions.
If you are in between sizes or you're unsure, we recommend you take the larger size.
Please send us a message through our contact form or email firstname.lastname@example.org in case you have any sizing questions. We're always eager to help!