Frequently Asked Questions

You may find our general size guide here. Do note that this is just the general guide and we're still in the process of creating a more comprehensive and detailed guide for you babes!

This above link is meant to be a general size guide. Specific styles may run smaller or larger than normal, and this is indicated in the individual product pages under the 'Fit and Care' tab. 

Furthermore, the measurements in our size guide are estimates and we cannot guarantee they'll fit perfect. If you want better sizing suggestions, please don't hesitate to contact us at aloha@blackboughswim.com with your measurements and/or a picture so we can give you more accurate sizing recommendations.

If you're in between the ranges of the sizes, we generally recommend for you to size up.

Sure! As long as you comply with our requirements, which can be found in the 'RETURNS' tab, we'll gladly process your return and issue you store credit.

If you need more information regarding the sizes, we're confident the customers reviews will be able to give you guys better insight. 

For the Moderate bottoms, we recommend putting more importance on your hips. The rest of our styles can be pulled up, so you only have to be more mindful of the fit on your waist.

You may view our detailed shipping rates here.

Our express international shipping via DHL usually takes 3-5 business days after processing. However, please allow 1-2 days processing for your order before we're able to ship it out.


Note: Business days do not include weekends and holidays in the Philippines.

We currently offer FREE express international shipping if your order reaches 140 USD (after discounts).

Yes! We ship internationally. However, the shipping rate depends on the area, and some remote locations will require additional fees due to the distance and the lack of shipping dispatch centers. You will see a more detailed representation of the shipping costs upon checkout.

As of the moment, we also do not deliver to PO boxes. If your order is addressed to a PO Box, it will be delayed as we will have to contact you for a house address.

You should have received a confirmation e-mail instantly after placing an order. A shipping e-mail should also follow as soon as we finish processing your order. If you did not receive an email from Blackbough Swim at all within a few hours of placing your order, please check your Spam folder. It is also possible that you entered the wrong e-mail address or it was misspelled when you checked out. 

If you think you gave us the wrong e-mail address, please do e-mail us at aloha@blackboughswim.com to have the necessary information sent to your correct e-mail address.

Once you place an order, you will automatically receive an order confirmation e-mail. Once your order has been processed and is ready to be shipped out from our warehouse, you will receive another e-mail with shipping information. 

For express international shipments, shipping status should immediately be up within 24 hours of receiving the shipping e-mail.

We know how important your order is! This is the very reason why Blackbough Swim provides complete tracking information. If the tracking information states that your items have been delivered but you have not received it, please check around your neighborhood in case another home received it by mistake. Speak with family, roommates, etc. in the event they received it on your behalf. The package may also have been left with property managers or an apartment office. 

We are always willing to provide assistance when this happens. However, Blackbough Swim is not responsible for packages whose signature requirement was released. We are not responsible for lost or stolen packages if delivery has been confirmed through the order tracker. 

If you are still unable to locate your package, you must contact the shipping carrier to discuss the issue and file a claim with them. Contact Deutsche Post Group DHL (www.dhl.com) You can reach them by calling 1-800-225-5345 for domestic or international assistance.

Shipping and handling costs are non-refundable. This applies to undeliverable or refused shipments, missing, and stolen shipments.

Should you return an item purchased from us for store credit, you will only be credited for the price of the products.

Your items are shipped directly from our warehouse in the Philippines. Because of the geographical distance, we have no choice but to offer shipping at the listed rates. Rest assured that we are continuously finding ways to reduce the costs you have to pay.

Once you have received your shipping confirmation e-mail containing the details of your package, as well as its waybill tracking number, kindly visit the tracking website here for updates. Simply enter your waybill tracking ID in the field. Please allow for 24 hours after you have received the shipping confirmation e-mail for the status to be updated.

The customer is responsible for paying customs duties and taxes levied by the respective country involved in your shipment. Blackbough Swim will not reimburse payments made for such.

Customs policies vary from country to country and we can not anticipate this. If you are unsure of charges and whether you will be affected, please inquire on your local customs office first.

Once the package arrives at your local shipping station, DHL will contact you via text and e-mail to inform you of your shipping schedule. In most cases, this is the next business day. 

Failure to reply to DHL's numerous notifications will signal that you allow the package to be delivered at the said time and date. 

In these cases, the customer accepts full responsibility for any loss or damage to these items once there is a delivery or attempted delivery.

Furthermore, the customer is responsible if their package gets redirected to our warehouse and marked as unclaimed or undeliverable due to invalid/incomplete address.

Cases like these usually happen in the event of an invalid/incorrect address or when additional fees must be paid. 

DHL will notify you enough times and will you ample time to respond to their messages. However, once they have declared that the package was rerouted, Blackbough is no longer responsible for the items or any fees that you may incur because of it. Kindly ensure that when you input your details, your shipping address and contact information arecorrect. 

Blackbough does not offer free shipping back to the customer in cases where delivery was unsuccessful due to the negligence of the buyer.

Kindly contact us at aloha@blackboughswim.com as soon as possible. We will gladly change your shipping information for as long as your item has not yet been shipped.

In case you gave overt and obvious incomplete information, Blackbough will e-mail you and hold your package until you respond. We are not responsible for any delays brought about by this scenario. 

In the event that the error is not obvious and your item has already been shipped, Blackbough will be charging you the additional fees we will be incurring in order to change your shipping details. This amount varies on a case-to-case basis and we will provide you with the exact invoice we receive from DHL.

Kindly proceed with the transaction and then message us after receiving your confirmation email. We will happily make edits to the location of your order. 

Note: Please ensure to message us within 24 hours and before your order is shipped out. Any changes after this time might incur additional charges. Furthermore, if the new address is substantially farther from the billing address or it is remote, we will have to charge you additional. As proof, we will forward to you the invoice sent to us.

We accept returns and exchanges within 30 days from the date you received your order. For orders within the Philippines, however, we will only accept returns up to 7 business days from the date of receipt. 

Exchange requests outside of these grace periods will not be accepted except for extraordinary cases. 

We do not offer cash refunds and our policy is a STORE CREDIT REFUND ONLY Policy. 

We believe that getting the right swimwear fit could be as tricky. Unfortunately, due to the costs of handling, processing, shipping international orders, and payments, we cannot issue cash refunds for returns. We are happy to grant store credit in return for your newly purchased swimwear that may not fit perfectly for the first time. 

Note: We will issue store credit only for the value of the items returned. Shipping is non-refundable.

Aside from applying for a return within the grace period stated above, below are the other requirements for us to accept your return request:

1. Item/s were not purchased with a discount of 25% or more. These sales are considered final and cannot be returned

2.  All return items must be unused and undamaged. Washing or altering the item/s in any way are considered damaging it. We suggest wearing it over other pieces of clothing when you are trying it on for the first time to avoid stains and damages

3. It must be returned in original condition, complete with its hang tag and sanitary strip

We currently charge $2 to cover handling and processing fees. 

The buyer is responsible for all return costs—including shipping, duties, and taxes. These are not covered and will not be reimbursed by us. 

Given this, please declare minimum shipment value for returned parcels. We reserve the right to refuse a return that has unpaid duties and taxes being charged to us.

1. Submit a return request here

2. Please allow 1-2 business days for our team to process and approve your return request

3. Once your request has been approved, you will receive an email containing the return address, the return authorization number, and other pertinent details

4. Ship the item/s back to the address stated

5. Once we've received the item/s, we will send you an email updating you of its status

6. After we've checked the item/s and it has passed our quality control, you will receive an email containing your store credits 

7. You may then use the store credit to purchase a new swimsuit in another style or size from our online store

Note: Blackbough cannot be held liable for missing shipments if you waive the signature requirement as the logistics provider is outside of our control. We also recommend keeping the Tracking ID should issues arise. 

Item/s returned without a return request number will not be accepted and will be returned to you at your cost.

All of our styles are inspected before being shipped to ensure the highest quality garments are being sent to you. In the unlikely event that swimwear is faulty, contact us aloha@blackboughswim.com within 1 month of receipt. Please include images showing the faulty/damaged product. We'll make sure to sort out the problem quickly. 

Additionally, we cannot be held liable for any damage beyond normal wear and tear.

No, we cannot reserve your items for you while your items are in transit and while we have yet to issue your credits. 

Unfortunately, unless the item is defective, we cannot shoulder any fees. 

The whole team strives to answer all sizing inquiries, so please don't hesitate to send us a message. We'll try our best to go beyond the size guide and recommend the best fit for you. E-mail us at aloha@blackboughswim.com.

No, you only need to return the items you wish to be credited to store credit.

We will send you the exact address in an email once we have approved your return request.

While steps are in place in order to avoid this, as soon as you notice it, kindly contact us immediately at aloha@blackboughswim.com.

The approval, checking and crediting process from our team will only take 3-4 business days in total. The duration and length of time for this will largely depend on your chosen return shipping method. Using standard postal mail will usually delay this process to around 1 month.

First of all, we'd like to apologize as this is out of our control. The biggest reason why return shipping can be expensive is because our warehouse is located in the Philippines. For customers who want to have their exchange processed quickly opt for express international shipping (the duties of which will not be covered by Blackbough). However, most of our customers opt to ship returns via USPS or standard postal mail (which could take up to a month for delivery) for $10 to save on costs.

Hi dear, rest assured that we make it appoint to inform our customers we've received their package as soon as it's delivered to our warehouse. If you opted to return your items via postal mail, it's possible there were delays in the customs. It's not unusual for delays to occur during these scenarios.

Blackbough Swim bikinis are made with the highest quality fabric. Most, if not all, of our suits are made with 82% Nylon / 18% Spandex. 

This unique mix combines the properties of both materials to create a velvety, silk-like fabric which caresses and protects your body the way it should be while you're out basking under the radiant sun. Our suits will make you feel what a cozy hug is really like. If you choose to purchase our swimsuits, expect that they will be:

1. Lightweight, so you can bring even more suits to the beach

2.  Fast-drying and sweat-wicking

3. Abrasion and wrinkle-resistant

4. Easy to wash

5. Form-retaining over time due to spandex elasticity

6. Stretchy and ready to fit all your goodiness 

7. Soft, yet durable and supple—made to last

Don't worry! Blackbough Swim works around the clock to restock popular items when they are out of stock. You may opt to be notified via e-mail by clicking the pink 'NOTIFY ME WHEN BACK IN STOCK' button in the product description of the item. As soon as the item is restocked, we'll give you a heads up. Be fast though because other babes might put them in their carts real quick!

Tip: Act quickly when you find a style, size, or color you like! Some items are limited edition only. They may never be restocked again, and we can never guarantee an item will be restocked. 

All items purchased with a discount of 25% or more from their original price are considered FINAL SALES. This applies to orders which have discount or promo codes applied to them.

1. Hand wash separately with cold water and light detergent

2. Dry in shade

3. Do not bleach

4. Do not leave rolled-up wet

5. Do not iron

6. Avoid contact with rough surfaces and sharp objects as they may pull the fabric 

7. Wash bikini immediately after using in pools that may contain high amounts of chlorine

We recommend the Tona Twist Top and Bahamas Caged Top for you. We got you!

For the blessed ones, we suggest trying the Willow, Stassy, Fiji, Tallulah (but you'd need to have small bands), Zoe, and the Missy Top.

We do! We currently have the Moderate Bottoms in a lot of colors and prints so you modest girls always have an option. We're also working on some secret styles, so keep on following us!

We offer a variety of payment options. We accept Visa, MasterCard, Discover, and American Express cards through our integrated PayPal Checkout. We also take store credit in the form of e-gift cards.

We're constantly working in order to enable and offer more payment options in the future. We'll be sure to update these as soon as it's possible.

We'll take your money—by offering you great suits! Kidding aside, yes, purchasing from our online store is extremely safe and secure. Our website uses Secure Socket Layering (SSL), an encryption technology that ensures safe internet transmission of your personal information. We do not store your credit card details nor do we share your personally identifiable information with any third party. Our payment options are also secured by PayPal.

The team is very quick at processing orders to make sure they get delivered to you as soon as possible. You may change your order as much as you want before you click 'Checkout'.  After you checkout, there are 2 requirements for us to allow changing or cancellation of orders.

1. The item has not yet been shipped and you have not yet received a shipping confirmation e-mail

2. As long as you email us at aloha@blackboughswim.com within 24 hours of placing your order

3.We will only allow store credit refunds for cancelled orders

No. Unfortunately, we no longer offer payments via bank deposit (even within the Philippines).

Our website allows you to view our prices in various different currencies. You can select your currency by clicking the drop down located at the top right hand corner of our website. 

Please note, however, that all our pricing and transactions are processed in USD. The conversion rate would depend on your the credit card company being used on the transaction.

We know these things happen. The great news is that you can use your code for your next order. Orders that have been charged are final and we cannot retroactively apply discounts.

In these cases, please try the following:

1. Contact your issuing bank as they may be blocking the transaction. Some banks prohibit cross-border transactions or your limit may be insufficient.

2. Kindly ensure that the shipping address is the same as the billing address. In the case that you need the shipping address to be different from the billing address, kindly contact us after confirming your order so we can manually change it.

3. There may be processing issues due the volume of transactions or your connection. Kindly try again after a few minutes.

Filters

  • Blue soda
    Black flint
    Baby blue splash
    Candy cane
    Cotton candy pink
    Daisy daze
    Lilac
    Marigold gingham
    Miami nights
    Scarlet
    White flint
    Wild cat
    Wild safari
    white
    red
    peach pop
    ny noir
    mango
    cherry gingham
    flamenco
  • Modest
    Classic
    Tease
    Cheeky
Size Chart

SIZING

  • This is meant as a general sizing guide. Specific styles may run smaller or larger than normal, and this is indicated in the individual product descriptions.
  • If you are in between sizes, we recommend you take the larger size.
  • Please send us a message through our contact form or email aloha@blackboughswim.com in case you have any sizing concerns. We're always eager to help! 

Please do not hesitate to contact us HERE! 

TOP SIZE GUIDE

Size Bust Size (cm) Cup Size
S 83-88 A-B
M 88-93 B-C
L 93-98 C-DD
XL 98-103 E-F

BOTTOM SIZE GUIDE

Size Waist (cm) Hip (cm)
S 62.5-68 86.5-94
M 68-73 94-99
L 73-80 99-104

BOTTOM FIT GUIDE